Returns & exchanges

We want you to feel confident in your WWY purchase. Please review these terms before ordering.

14-day return window

Request a return within 14 calendar days of delivery through our Contact page. Include your order number, the item and size, and the reason for the return. Items must be unworn, unwashed, unaltered and free of odors, stains or damage, with original tags attached and original packaging where supplied. Trying an item on carefully indoors is fine.

Start a return

Wait for return authorization and the return address before shipping anything. Send an approved return within 14 calendar days of authorization using a tracked service, and retain proof of shipment. We do not accept walk-in returns. Do not send returns to the address on a shipping label unless we have instructed you to do so.

Who pays shipping?

For a change of mind or a size exchange, you pay return shipping. Original outbound shipping charges are not refundable unless we sent the wrong item, the item arrived damaged or defective, or a refund is otherwise required by law. We do not charge a restocking fee. Any optional return label cost will be disclosed before you accept it.

Size exchanges

Contact us with your preferred size. Exchanges depend on stock availability. After your eligible return is approved, we will explain whether an exchange is available or a refund and new order are needed. Customers pay shipping on the replacement order for a size change or change of mind. We will disclose any additional charge before proceeding.

Wrong, damaged or defective items

Inspect your order on arrival and contact us promptly with your order number and clear photos. We will investigate and arrange an appropriate replacement or refund, including necessary shipping costs when the issue is our responsibility. The ordinary return window does not limit rights you have under applicable law.

Refunds

We will notify you after receiving and inspecting your return. Approved refunds are issued to the original payment method within 10 business days of inspection. Your bank or payment provider may take additional time to post the credit. We refund the amount paid for the returned item and any refundable tax, subject to the shipping terms above.

Final-sale and personalized items

Only items explicitly marked final sale before purchase, and personalized or custom items clearly identified as non-returnable before purchase, are excluded from change-of-mind returns. This does not exclude remedies for wrong, damaged or defective items or rights required by law.

Cancellations

Contact us as soon as possible. We can cancel an order only before it has been processed for shipment or before disclosed custom work has begun. If it has already shipped, follow the return process.